Merchants and delivery people do their best to deliver items within the estimated delivery time, but external factors can cause delays. For example, if the merchant is busier than normal, you placed a large order, or your delivery person is in heavy traffic or bad weather conditions.
HAS A DELIVERY PERSON PICKED UP YOUR ORDER?
YES
Check your delivery person’s ETA in the app or call them directly for details. The article below provides steps on how to contact your delivery person:
NO
Please bear with us. We're working hard to get your order to you as quickly as possible. Feel free to contact the merchant to check in on your order.
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For issues with your order once it arrives, please return to the "Select an Issue" section of the help menu, then tap "Issue with a delivered or past order."