Promo code didn't apply

If you’re unsure if a promo code was applied to an ongoing order, please wait until the order is complete.

Once the order is complete, you can check this in the app:

1. Tap the profile icon on the main screen bottom menu bar (icon on the farthest right).
2. Tap “Promotions”.
   • Active promotions appear at the top of the page and display the expiration date, location it can be used in, and other details.
   • Redeemed and expired promos appear in the “PAST PROMOTIONS” section, just tap “View receipt” to see the associated order receipt.

Promo codes can only be used once. Any leftover credit on a single promotion does not apply to future orders. Also, remember that each promo code has its own terms and conditions: make sure you’re using it in the applicable location, currency and before the expiration date.

For more on how promo codes work, see this article.

If you’re still having issues with a promo code, let us know.