Where's my delivery partner?

The answer depends on whether a delivery partner is assigned to the order.

If a delivery partner IS assigned:

1. Contact the delivery partner directly for an estimated time of arrival.
2. If you’re worried about the customer’s experience if the order is running late, contact them as well.

If a delivery partner IS NOT assigned:

Check if you have additional orders pending: * 3 or more orders: contact Uber support - our team will guide you through the next steps. * Less than 3 orders: please hang tight! A delivery partner should be dispatched shortly.

NOTE: Sometimes delivery partners are delayed by extenuating circumstances like heavy traffic. However, if we see a pattern of missed pickups that are NOT caused by external factors, we re-evaluate their status on Uber Eats.

Concerned about payment for cancelled orders?

You’ll still be paid for orders that are cancelled by customers or unfulfilled due to a lack of available delivery partners. To check payment status, login to your Uber Eats Orders and follow these steps:

1. Go to order history.
2. Tap the clock icon in the bottom left.
3. There will be a note with each canceled order about payment status.