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Why do orders pause automatically?

The red pause button appears when we detect a longer period of inactivity on your tablet. We do this to temporarily pause orders to your restaurant if you're unavailable or too busy. This pause turns on automatically.

HOW IT WORKS

Orders may automatically pause for 2 reasons:
1. Multiple orders in a row that go unaccepted
2. Your acceptance time is longer than usual, resulting in customers canceling orders

When your orders automatically pause, a red screen with a large pause icon appears. Customers in the Eats app will see your restaurant as "currently unavailable".

TO START ACCEPTING ORDERS AGAIN

1. Tap the pause symbol
2. Find the red "Orders Paused" banner at the bottom of the device screen
3. Tap "RESUME"
4. Tap "CONFIRM"

For more help with your restaurant dashboard, please visit: