Please feel free to contact us anytime you feel that you overpaid or were charged too much for a trip. We'll review and make adjustments as necessary. However, please note that adjustments on trips can only be made within 3 days from the trip ending.
Share details using the form below if you paid a cash fare that was higher than expected. To let us know that your fare was higher due to the trip route, go back and select "My driver took a poor route."
Your cash fare may be higher than expected for one of several reasons:
1. If you have an outstanding balance from a previous trip that was not paid in full when completed, a pending payment is added to your account and then charged on your next cash trip.
2. Some promotions are not applicable on cash trips. If you applied a promotion prior to this trip ending, it should apply.
3. Technical issues may have caused your fare to be incorrectly calculated. (This is rare.)
4. If you were previously charged a cancellation fee, this would be added to your account balance.
If you think you are incorrectly charged a fee, you can now get an automatic instant refund through the options below in your help menu: