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2-Step Verification

Uber's security systems monitor your account around the clock for suspicious activity. If we detect a new device accessing your account, we may require additional steps before you can login.

If you choose to enable 2-step verification, a one-time verification code in addition to your password will be required every time you sign into your Uber account.

You can choose to receive your one-time verification code via text message from Uber or generated by a 3rd party security app like Duo Mobile or Google Authenticator.

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How do I turn on/off 2-step verification?

To turn 2-step verification ON:
- Go to Security Settings in the Uber app by tapping on the menu icon in the top-left corner and clicking Settings > Security
- Tap on 2-step verification
- Select your preferred method of verification (text message or 3rd party security app) and follow the on-screen instructions

If you are setting up 2-step verification using an authentication app, you'll need to download your preferred app first. We recommend using Duo Mobile or Google Authenticator.

To turn 2-step verification OFF:
- Go to Security Settings in the Uber app by tapping on the menu icon in the top-left corner and clicking Settings > Security
- Tap on 2-step verification
- Tap on the "TURN OFF" button at the bottom of the screen
- You will be asked to enter your password and verify your identity for security purposes before you are able to turn it off

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Which method should I use to receive my verification codes (text message or 3rd party security app)?

Text Message:

Uber will send you a verification code in an SMS text message to the phone number you use to set up 2-step verification. Standard messaging and data rates will apply. Keep in mind, if you are traveling and/or don't have cell service, you may not be able to receive a verification code via text message.

3rd Party Security App:

Your verification codes will be generated by a 3rd party security app such as Duo Mobile or Google Authenticator. These 3rd party security apps work offline so choosing this method is a great option if you travel frequently or use Uber on a different device than your mobile phone.

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What are backup codes?

Backup codes can be used to recover your account if you are unable to receive a verification code via text message or generate a code from your security app. Backup codes can be accessed through settings at any time.

We encourage you to save your backup codes after setting up 2-step verification and storing them in a safe place. If you lose your phone and need to access your account, backup codes will help in regaining access.

To use a backup code at sign in:
- Go to "I'm having trouble" on the screen where you would normally enter in your verification code
- Select "Use backup code" to enter the code.

IMPORTANT - Backup codes can only be used to sign in once. Once a backup code has been used, it will no longer work. Eight backup codes are available at a time. If you end up using all of them, you can refresh the list to generate new codes

If you do not have access to your backup codes, please let us know at the "I can't sign in to my account" link and we'll help you recover your account.