A driver asked me to take a trip outside of Uber

If a driver approached you and encouraged you to take a trip outside of the Uber app, or asked you to cancel your Uber trip and ride with them directly, please let us know.

Examples include:

• A driver approaches you and asks if you need a ride.
• A driver asks you to cancel your Uber trip and pay them directly.
• A driver offers to take you to your destination without using the Uber app.
• A driver gives you a business card or contact details and asks you to book future trips directly with them.
• A person claims to be an Uber driver and offers you a ride without a trip being requested through the Uber app.

Trips taken outside the Uber app are not monitored through the Uber platform and may not be covered by Uber’s safety features.

If you have observed an Uber Driver Partner requesting for off app trips, please fill out the following form to report this to us.

To better assist you with other trip related issues, please click on the link below:

Review my cancellation fee: Please use this link if you have been charged a cancellation fee, however, the driver did not ask to book outside of Uber app

Thank you for taking the time to report this incident.

For more information on Safety, you can head over to our Community Guidelines.