You can cancel a trip at any time through the Uber app but may be charged a cancellation fee if you cancel after you’re matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.
Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for drivers and a seamless experience for riders.
Cancellation Fee for Uber trips
You may be charged a cancellation fee if:
- You cancel after the grace period of 3 (three) minutes after the driver accepts the trip for all products except Auto, Moto, Connect, and Intercity.
- For Auto, Moto, Connect, and Intercity, the grace period changes to 5 (five) minutes after the driver accepts the trip.
- Your driver cancels after waiting for a minimum of 5 minutes at your pickup location.
To cancel a trip
Before a driver accepts your trip request:
- Swipe up from the bottom of your screen.
- Tap Cancel, then Confirm.
After a driver accepts your trip request:
- Swipe up from the bottom of your screen.
- Tap Cancel, then Confirm.