Cleaning Fees for Service Animals

Riders will:

• Be refunded any cleaning fees charged for shedding by their service animals.
• Not be charged for the first or second reported mess involving a service animal’s bodily fluids. You can be charged for the third reported mess involving a service animal’s bodily fluids.

Riders may contest that such a mess occurred by responding to the fee notification email. If a rider contests the cleaning fee, Uber will make a reasonable good faith effort to determine whether a mess occurred.

This policy does not affect a driver’s rights to their own service animals.