Riders will be refunded any cleaning fees charged for shedding by their service animals. You may contest that such a mess occurred by responding to the fee notification email to notify customer support. If a rider contests the cleaning fee, Uber will make a reasonable good faith effort to determine whether a mess occurred.
You will not be charged for the first or second reported mess involving a service animal's bodily fluids. You can be charged for the third reported mess involving a service animal's bodily fluids.
This policy does not affect a driver-partner's rights to their own service animals.