In order for riders to enjoy safe, comfortable rides, drivers work hard to maintain clean vehicles.
Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills.
Cleaning fees are assessed and charged according to the extent of damage. These fees are paid in full to the vehicle's driver.
In the event you are charged a cleaning fee, you will receive an updated trip receipt. To dispute a cleaning fee, please navigate to Trip Issues and Refunds > Review my fare or fees > I was charged a cleaning fee.