Contact driver about lost item

The best way to get your item back is by contacting your driver.


Chat with us below and we’ll help you connect with your driver.

Once you’re connected to the driver: * Confirm they found your item and find a mutually convenient time and place to coordinate a return; * If they don’t answer, leave a detailed voicemail describing your item and the best way to contact you.


  • A $20 fee is charged to your account once your lost item is returned to pay a driver for their time.
  • If you leave a voicemail and share a contact phone number with your driver, you understand that the driver may then contact you directly through that phone number. Your driver will then have that number indefinitely and/or as long as they choose to retain it.
  • If you left your item on a trip that someone else requested, that person should report the lost item through their own Uber app. This helps us connect to the right driver, faster.
  • Please be considerate of your driver’s personal schedule - it may be affected by taking time out to return your item.

*Drivers are independent contractors. Neither Uber nor drivers are responsible for the items left in a vehicle after a trip ends. We’re here to help, but cannot guarantee that a driver has your item or can deliver it to you. *