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Do riders pay tolls or surcharges?

Additional charges may apply to your trip, such as: estimated tolls; surcharges for trips to or from airports, events, seaports, stadiums, and other venues; and surcharges in certain cities that are meant to offset governmental fees imposed on rideshare services. If the predicted route used to generate your upfront price includes an estimated toll or surcharge, it will be automatically included in your trip price.

Depending on the charge and location, these additional charges may be retained by your driver, paid by your driver to Uber or Uber-related entities, or passed through in whole or in part to a governmental agency or other third parties. Please note that such charges included in your trip price may not match the amount retained by your driver, paid to Uber, or passed through to a third party or government agency; may not correspond to any third-party or government charge; and may relate to charges or inconveniences that occur before or after your trip. Here are a few examples of when this may occur (this is not an exhaustive list):

1. You may be assessed an estimated toll that corresponds to the commercial toll rate even though your driver pays the non-commercial rate.

2. The tolls or surcharges that you are charged may differ from the actual amount paid by a driver. For example, in most cities, the toll rate that is charged to a rider for a toll is based on the electronic toll rate charged when a driver uses an electronic toll pass. However, that electronic rate may be less than the amount actually paid by the driver--for example, if a driver pays with cash. Please note that, if a driver notifies us after a trip that they paid the higher cash rate for a toll, we may adjust your payment upwards to match the cash rate paid by the driver.

3. At certain locations, a surcharge is added to your trip price even though the location does not collect a corresponding payment from Uber or your driver.

4. When you accept a trip with an upfront price, the estimated tolls and/or surcharges that are incorporated into your upfront price reflect the predicted route.Your price may change if the tolls or surcharges on your route differ from our predicted route--for example, your driver went through a toll that was not predicted as part of the estimate route. In addition, depending on the city and the charge, multiple passengers on an UberPool trip may each pay the full amount of the estimated toll or surcharge, or they may share the cost.