Do riders pay tolls or surcharges?
Yes: if the predicted route used in your upfront price includes an estimated toll, surcharge or other fee, it will be automatically included in your trip price. Examples of these charges can include (but are not limited to):
- Tolls associated with your trip's route
- Tolls associated with your driver's return to the area in which they usually conduct trips
- Surcharges to or from airports, seaports, stadiums, and other venues & events
- City-specific surcharges meant to offset governmental fees imposed on rideshare services
If the tolls or surcharges on your route differ from our predicted route, the price of your ride may change.
WHO KEEPS THESE TOLLS & SURCHARGES?
Depending on the reason and location, these additional charges may be kept by your driver, paid by your driver to Uber or related entities, or passed through (in whole or in part) to a governmental agency or other third parties. Please also note that these charges to your trip's price may not match the amounts kept by the parties mentioned above. Here are a few examples of when this may occur:
- You may be charged an estimated toll at the commercial toll rate even though your driver pays the non-commercial rate.
- You may be charged an estimated toll for your driver's return to the area in which they usually conduct trips, even if the toll doesn't apply in the direction of your trip's route.
- The tolls or surcharges you are charged may differ from the actual amount paid by a driver, such as when electronic and cash toll amounts differ.
- In certain areas, a surcharge is added to your trip price even though the location does not collect a corresponding payment from Uber or your driver.
- Depending on the area and the charge(s), multiple passengers on an UberPool trip may each pay the full amount of the estimated charge(s).