Forgot something in an Uber? We will help you find it!

Forgot something in an Uber? We will help you find it!

We encourage riders to make a habit of ensuring they have all their belongings with them before hopping out of an Uber. However, we understand that sometimes items are left behind accidentally, so we’re here to help you track down an item you may have left in a car. Here is how:

How do I contact my driver for a lost item?

The easiest way to recover a lost item is to contact your driver directly. To do so:

1. Tap on Activity at the bottom of your Uber App
2. Select the trip on which you lost your item
3. Tap on Find Lost Item
4. Tap on I need to contact my driver about a lost item
5. Enter your contact number
6. Tap on Call (Please note that the number provided would be connected to the driver’s number immediately)

I am unable to connect with my driver for a lost item

If you are unable to connect with the driver partner for an item, please raise a concern through the in-app Help section with the correct trip in reference. To do so:

1. Tap on Activity at the bottom of your Uber App
2. Select the trip on which you lost your item
3. Tap on Find Lost Item
4. Tap on I need to contact my driver about a lost item
5. Tap No when asked ‘Were you able to contact the driver?’
6. Select the item you forgot in your Uber trip and tap Submit Our team will be happy to assist and share an update with you usually within 24 hrs.

I forgot my registered phone in an Uber

You can contact us through the following options. To do so:

Sign in to help.uber.com on the web (not in the app) and call your driver by following the steps Go to help.uber.com and sign in with your Uber account on web.

1. Click the Riders tile
2. Click Help with a trip, then select the trip where you lost your phone
3. Click I lost an item or Find lost item
4. Click Contact driver about a lost item
5. Enter a phone number you can currently use and click Submit.
6. The system automatically calls that number and connects you to your driver through an anonymous phone line. There’s no separate Call button on the web.

If you are unable to sign in via help.uber.com, please reach out to us via the help section from a friend or relative’s Uber app. To do so please visit this page.

Please reach out to us via help.uber.com (This does not require the rider to be logged in) on the web (not in the app).

1. Click on the Riders tile
2. Click on Account
3. Scroll down and click on I lost my phone in Uber

We request you share the necessary information such as the name and contact number of the registered account through which the trip was requested and an alternate number to reach out to the rider. Once done, our team will be happy to assist and share an update usually within 24 hours.

Other Information

We do our best to facilitate the return of lost items and help you connect with your driver. However, it is important to note that drivers are independent contractors, and hence, Uber and drivers do not bear responsibility for an item left in the vehicle after a trip ends.

In case your driver denies possession and you are certain that you left the item in the vehicle, you can always proceed legally and we’ll comply with the required information through appropriate channels.

Our privacy policy restricts us from sharing details about your driver. However, the trip receipt contains the driver’s license plate number and Name.

To protect your personal information such as your phone number, each time you contact the driver through the Uber app, your number is masked.