What is Uber Van for Business?
Uber Van for Business is a transport service for people from the same company, it defines routes in which a starting point and final location are configured to provide private transportation to its collaborators.
What are the differences between Uber Van and Uber Van for Business?
Uber Van for Business is a transport service for people from the same company, it defines routes in which a starting point and final location are configured to provide private transportation to its collaborators.
On the other hand, Uber Van is a modality that is currently out of service in the City of Monterrey, in which Users of the application could share a Van-type vehicle that traveled a fixed route making multiple stops. "
How does Uber Van for Business work?
Being a new modality, Users or Administrators may not understand how Uber Van for Business works.
In which cities is Uber Van for Business available?
We remind you that this is a transportation service for companies or private institutions located in the metropolitan areas of Monterrey and Mexico City.
In what areas can the routes operate?
Uber Van Para Empresas can complete routes that span the metropolitan areas of Mexico City and the city of Monterrey.
Where can you get more information about Uber Van for Business?
Once you complete the form that appears on this website, our Operations team will contact you.
How to identify yourself to the Driver Partner if you do not have an ID?
It is not necessary to have an identification to take an Uber Van for Companies route since the pre-registration is done from the application.
In this way, the Driver Partner can be identified through your name. You only have to show him the virtual ticket to complete the assistance process.
Is it necessary to "check-in" (register) to travel on a route?
The Partner will confirm that you boarded the van. However, it is necessary to book your trips weekly or confirm your attendance through the application in case of taking an individual trip.
To reserve a seat for your Uber Van for Business route, follow these steps:
1. Enter the application.
2. Select the Van mode.
3. Click on the route you want to take.
4. Complete the registration process.
You can review your future trips by selecting the menu button and then accessing the option "YOUR TRIPS".
What to do if a Driver Partner asks to be paid for a trip?
This experience should not happen since the trip is previously paid for by your Company.
We all play an important role in helping us to be more secure. That is why, as part of our Uber Safety Standard, Users and Driver Partners must wear face masks throughout the journey and apply antibacterial gel when boarding the van.
In addition, if the Company so provides, other measures can be taken to prevent infections such as:
-Measure the temperature of the Users and Driver Partners before boarding the van.
-Reduce or separate Users to maintain social distance.
-Keep the windows down to facilitate the ventilation of the vehicle.
-Sanitize the units before each trip.
The path to follow is not displayed in my application
We ask you to verify your Internet connectivity and if you have the location system (GPS) turned on.
Here are some actions you can take:
1. Turn off the Wi-Fi connection.
2. Turn off airplane mode.
3. Activate mobile data.
4. You can restart your phone.
5. Download the latest version of the Uber application.
6. Update your device software.
If the failure persists, please contact the Support team again.
The vehicle had a failure and will not be able to complete the tour? (asked who should they contact in the event of a failure with the truck?).
You can report this type of problem on an Uber Van for Business trip from your Uber application's "HELP" section.
A Driver Partner did not follow the route marked in the application
Due to accidents or road closures, the application can suggest a new route. This new path must include all the stops on the route.
How to rate the Partner or the trip he took?
At the end of each trip, you will be able to rate the Driver Partner from your application, as well as add comments about your experience.
I want to report one of the following actions
1. The Driver Partner was rude.
2. The volume of the music was excessive.
3. The truck was dirty.
You can report this type of problem on an Uber Van for Business trip from your Uber application's "HELP" section.