We have a host of information available to current and prospective Uber riders on our help centre at help.uber.com and within the Uber app by using the menu bar.
For issues related to a specific trip that was taken, you can first find the trip in question by accessing the "Your Trips" section in the menu bar. When you select the appropriate trip, you will have access to the trip details, trip receipt, and a "Help" section. In the Help section, select the category that aligns with the issue on that specific trip and you'll be able to submit feedback to our 24/7 Customer support team.
Additionally, there is also a Help section on help.uber.com that provides information on topics including: Account and Payment Options, A Guide to Uber, Signing Up, Accessibility, and more. From there, you can find a number of articles with frequently asked questions related to the topics. Many articles also allow you to reach out to us directly if you have any further questions or concerns.
If you submit a question about a trip or through one of our articles, it will go through to our support team, who operate 24/7. They will look into your query and aim to get back to you within 24 hours. This reply will come back to you as an email and also through a push notification through your app. You can reply to this email/notification if you have further questions.
All your previous support correspondence will remain in your app, so you can easily find the answers to previous questions you have asked. To find your previous correspondences with the Uber support team, just go to the "Help" section in the menu bar and scroll down the "Support messages" section.