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How to solve promo code issues

If you're concerned that your promo code did not apply to a particular trip, there is a good chance you'll be able to solve this problem on your own. We recommend that you check the following:

WERE YOU ELIGIBLE FOR THIS PROMO: Whenever you're eligible for a promo, we'll let you know via an SMS, email or push notification. If you received this promo from a friend, on the internet etc. your account may not be eligible for it

HAS THE PROMO EXPIRED: Please check the validity under Menu > Promotions (old app) or Menu > Payments > Promotions (new app) and check if the promo is still active

DID YOUR TRIP MEET THE PROMO CRITERIA: Some promotions are only applicable on certain products, cities, payment methods or areas. Please double-check your promo message to ensure that your trip met the promo criteria

HAS THIS PROMO ALREADY BEEN USED?: It's a good idea to check your previous few trips to ensure that this promo has not already been used

STILL NEED HELP?: If none of the above helped answer your question, please reach out to us via Help > Trip Issues > I would like a refund > My promo code didn't work