I'm not receiving email, SMS, or push notifications

To manage your email, SMS, or push notifications from Uber, see instructions below. You’ll find steps for updating SMS and push notifications at the bottom of the page.

You can’t unsubscribe from transactional messages, including trip receipts and support responses.

Issues receiving SMS messages

If you’re having issues receiving SMS messages, make sure:

  • You’re in an area with good cell reception.
  • Your phone number is entered correctly in the Uber app.
  • You’re subscribed to SMS notifications from Uber. To subscribe, follow the steps in manage notification preferences.

If you’re still having issues receiving SMS messages or resubscribing to Uber notifications, fill out the form below and we’ll be in touch to help.

We ask that you give us some additional info so we can confirm your identity. This helps us keep your account secure.

Uber may retain this information, and other elements of this interaction, in accordance with our Privacy Notice and Terms of Use.

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