You'll see a request prompted by your device for permission to share your location information when you sign up for Uber, which includes location data collected via bluetooth and nearby wifi signals. As a default, for the best service available the app asks you to turn on location services "while using the app" using "precise location." We use location data to find drivers that are near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs.
If you're using an iOS device, you have 4 location settings to choose from:
- Always: We may collect location information at any time, even when you're not actively using the Uber app. If a service needs "Always" we'll ask for your permission when you enable the service.
- While using the app: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You'll get an iOS notification on screen if location is being collected in the background when you are in the "While Using" setting.
- Never: This option disables location services for the Uber app. You can still use the app, but you'll need to enter your pickup and dropoff locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.
- Precise Location: This option disables precision location services for the Uber app. When off, you can still use the app, but you'll need to enter your pickup and dropoff locations manually. Precise Location information will be collected from the driver during your trip and linked to your account, even if you have disabled precise location services for your app.
You can always manage your location settings in your device's location preferences under the Uber app.
Sharing with Cities and Governments
In some instances, we're required to share information about the trips taken on our service with cities, governments and local transportation authorities.
To meet these requirements, we collect geolocation and timestamp data from the vehicles on our platform.
This data provides cities with information on where each trip starts, stops, and the route taken on the trip. None of the trip data we provide to cities is collected from your personal mobile device or directly identifies you, but the trip data could be identifiable to you, with some effort. In such cases, we will inform you prior to the trip.
Note: There are special circumstances, such as preventing fraud and responding to safety incidents, where Uber may collect background location for any rider in the "While Using" setting. A notice would appear in such a case.
We treat your location information in accordance with our User Privacy Notice.