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I can't request a ride

There can be several reasons you're unable to request a ride. Below are some common issues and how to resolve them.

OUTSTANDING PAYMENT

You may owe us an outstanding payment. Follow the prompts in the app to clear an outstanding payment. See the article below for detailed instructions.
DECLINED PAYMENT

Follow the prompts in the app to update your payment method or visit the article below.
UBER UNAVAILABLE IN YOUR LOCATION

After entering your pickup and dropoff locations, the app will tell you if Uber isn't available in your area.
NO DRIVERS AVAILABLE

Please wait a few minutes and try requesting a ride again.

UNCONFIRMED EMAIL OR PHONE NUMBER

Check for verification messages from Uber. If you don't have any, you may need to update your account settings. Tap the article below for instructions.
If you still can't request a ride, fill out the form below and we'll be in touch to help.
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