I couldn't reach my driver about a lost item

If more than 24 hours have passed since you’ve tried contacting your driver about a lost item, or if this is an emergency, contact us below so we can try to help.


  • A $20 fee is charged to your account once your lost item is returned to pay the driver for their time.
  • Drivers are independent contractors. Neither Uber nor drivers are responsible for the items left in a vehicle after a trip ends. We’re here to help, but can’t guarantee that a driver has your item or can deliver it to you.
  • By providing us permission to share the best phone number to reach you, you understand that Uber will share this exact phone number with your driver for this trip and the driver may then contact you directly through that phone. Your driver will then have this number indefinitely and/or as long as they choose to retain it.

The best way to locate an item you may have left in a vehicle is to contact the driver directly. For instructions, visit this help article:

If you’ve lost your device and are unable to sign in, visit this help article: