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I had a problem with my pickup or drop-off

Trips with this multi seater provide a convenient ride for multiple riders, the app provides you with walking instructions to the pick-up for your ride.

External factors such as heavy traffic and road construction might have an impact on time but will not impact your fare.

Please note that the partner-driver will wait 2 mins at the pick-up if you're running late but can cancel if 2 mins have passed.

If your trip with Uber Shuttle was cancelled because any vehicle was found, you'll receive an auto-applied promo to be used on UberX trips within 2 hours from the cancellation.

This product is different from some other available Uber products. Sign in anytime to review your fare breakdown and trip details.
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