My Shuttle trip was cancelled

Uber Shuttle trips provide a convenient ride for multiple riders. You can find walking instructions to and from your pick-up and drop-off locations on the app.

Drivers can cancel a ride request if they’ve waited 2 minutes at the pickup location. In this case, you may be charged a cancellation fee to reimburse your driver for their time.

You may also be charged a cancellation fee if you cancel less than 60 mins before your scheduled pickup.

To help us further assist you with your cancelled Shuttle Trip, please fill out the fields below.