Due to the impact of COVID-19, support responses may be delayed. The safety and well-being of everyone using the Uber platform is our top priority, and our Support teams are working to help everyone who needs it. Click here for more details.
What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never actually charged to your account. While this is immediately voided on our end, it might linger on your account for a short while, depending on your bank's policies. If you believe you were incorrectly charged a cancellation fee, select the link below and we'll review it for you.
If you're unsure about an extra charge and you would like us to review it, please provide the details below.