I have pending or a duplicate charge

If you paid cash for your non-cash (previous) trip and your Uber app shows a pending charge, please go back to the Help section and refer to the following:

  1. Select “Help with a trip”.
  2. Select the trip of your choice.
  3. Tap on “I paid extra cash (or)” to share details of the trip.

If you have an outstanding charge from a previous trip or if your account shows two identical charges of the same amount for a trip, use the below form to share details to help us investigate the issue.