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My fare doesn't reflect the upfront price I was shown

When you select any vehicle option other than taxi, the price/ price range displayed in the app at the beginning of the trip above the slider is the expected fare you'll be charged for the ride.

If your final fare does not reflect the upfront price you were shown when you requested your trip, there are a few things you can check to troubleshoot.

1. Was your destination changed during your trip?
The upfront fares are based on the exact pickup and drop off locations that you input, so when that trip is changed, our system switches to charging based on the time and distance of the actual trip instead, using the rates that apply to the vehicle option you selected.

2. Did you make any extra stops on your trip?
Similar to a change in destination, extra stops can result in changing the fare to be charged based on the time and distance of the trip taken. This helps ensure that your driver is fairly compensated for the trip taken. We'll review whether your trip qualifies for an adjustment.

If you did not make the above changes to your trip and your final fare was more than what you were shown at the start of the trip, please let us know by entering the date below. We'll review whether your trip qualifies for an adjustment.

*Time and distance pricing does not apply to Uber Reserve, which is paid as an upfront fare.

Have questions about our refund policy?

Visit our policy page for more information: https://www.uber.com/refundpolicy
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