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I was charged a cleaning fee

Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills.

Cleaning fees are paid in full to the driver. Fee assessments vary by type of mess and severity, and may be charged up to the following amounts:

$0 - Items that can be thrown away or wiped up quickly; minor mess caused by water
$20 - Small interior mess, requires vacuuming or simple cleaning (ex. minor food/beverage spills, dirt, etc.)
$40 - Moderate exterior mess (including but not limited to food/beverage mess on vehicle exterior)
$80 - Moderate interior mess (including but not limited to larger food/beverage spill on fabric or other hard-to-clean surfaces, minor bodily fluid messes)
$150 - Any incident that requires cleaning between the window/door or air vents, major bodily fluid mess.

In the event you are charged a cleaning fee, you will receive an updated trip receipt.

If you were charged a cleaning fee you feel is inaccurate or unfair, please let us know here.
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