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I was charged a cleaning fee

In order for riders to enjoy safe and comfortable rides, drivers maintain clean vehicles. Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills while in a driver's vehicle.

Cleaning fees are assessed and charged according to the extent of the damage. If charged to a rider, these fees are paid in full to the driver.

In the event you are charged a cleaning fee, you will receive an updated trip receipt.

If you were charged a cleaning fee you feel is inaccurate or unfair, please let us know here.
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