I'm having trouble verifying my account

To use your Uber Money account or add additional funds, your identity will need to be verified. Please note that it may take up to 48 hours for the verification to complete and you will not be able to use the Uber Money product at this time.

If it has been more than 48 hours and your identity has not yet been verified, we ask that you give us some additional information to be able to assist you further.