My account has a charge from someone else

If you suspect that someone else used your Uber account or there is suspicious account activity, your account may be compromised.

Suspicious activity includes:

Trips or requests on your account which you didn’t make
Phone calls or text messages from drivers about pickup when you did not request a trip
Receipts for trips on your account that you don’t recognize
Account information that was updated without your knowledge

If you are able to sign in to your account, please attempt to reset your password.

If you are having problems accessing your account and see an unrecognized charge, please share additional details with us below.

Phone number on the account

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Dates of charges - if multiple dates, please separate with commas

Exact charge amount - if multiple charges, please separate with commas

First 6 digits of the payment method charged

Last 4 digits of the payment method charged

Expiration date on the card

Date format is yyyy/MM/dd. Press the down arrow or enter key to interact with the calendar and select a date. Press the escape button to close the calendar.

Screenshot of the charge (min: 0, max: 1)

Why do you think your account may be compromised?

Email address where our support team can contact you

An automated message will be sent here to confirm this is really you. Please open it and choose “Confirm email address” to be connected with a member of our team. Writing in from