My account has a charge from someone else

If you suspect that someone else used your Uber account or there is suspicious account activity, your account may be compromised.

Suspicious activity includes:

  • Trips or requests on your account which you didn’t make
  • Phone calls or text messages from drivers about pickup when you did not request a trip
  • Receipts for trips on your account that you don’t recognize
  • Account information that was updated without your knowledge

If you are able to sign in to your account, please attempt to reset your password.

If you are having problems accessing your account and see an unrecognized charge, please share additional details with us below.


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