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My driver refused my destination

If your driver refused your destination or did not bring you there safely and comfortably, please let us know what happened on this page.

Driver-partners who accept your trip requests are expected to bring you to your destination if they're able to. We understand how frustrating it is if you cannot reliably get a ride where you need it with Uber.

If you believe you were incorrectly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip select "Review my cancellation fee" and we'll look into it.
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