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My driver refused my trip

Driver-partners who accept your trip requests are expected to bring you to your preferred destination if they're able to. We understand how frustrating it is if you cannot reliably get a ride where you need it with Uber.

If your driver for this trip refused your destination or did not bring you there safely and comfortably, please let us know what happened on this page.

If you believe you were incorrectly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip select "Review my cancellation fee" and we'll look into it.
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