If your driver refused your destination or did not bring you there safely and comfortably, please let us know what happened on this page.
Driver-partners who accept your trip requests are expected to bring you to your destination if they're able to. We understand how frustrating it is if you cannot reliably get a ride where you need it with Uber.
If you believe you were incorrectly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip select "Review my cancellation fee" and we'll look into it.