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My driver's vehicle had fewer seats than I requested

When requesting a ride, you can swipe through available vehicle options and tap one to see how many riders it can hold. This is recommended before confirming your request.

Occasionally, a driver-partner may arrive in a vehicle that is smaller or less equipped than what you were expecting. For example, if you requested an UberXL and a vehicle arrives that only seats four riders, it is not qualified for an UberXL ride.

This may be the result of a vehicle classification error. If you feel that your driver-partner's vehicle did not match what you were expecting, let us know in the form below.
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