We're here to help

My fare doesn't reflect the upfront price I was shown

When you select any vehicle option other than taxi, the price displayed in the app at the beginning of the trip above the slider is the fare you'll be charged for the ride.

If your final fare does not reflect the upfront price you were shown when you requested your trip, there are a few things you can check to troubleshoot.

1. Was your destination changed during your trip?

The upfront fares are based on the exact pickup and drop off locations that you input, so when that trip is changed, our system switches to charging based on the time and distance of the actual trip instead, using the rates that apply to the vehicle option you selected.

2. Did you make any extra stops on your trip?

Similar to a change in destination, extra stops can result in changing the fare to be charged based on time and distance of the trip taken. This helps ensure that your driver is fairly compensated for the trip taken.
Sign in to get help