My promo code didn't work

Here are some important things to know about promotions:

  • Promotions are included in the price you see before requesting. Look for a stikethrough on the displayed price.
  • If you’re not sure if your promo applied, check your receipt for the “Promotions” line item.
  • You must enter the promo code before the trip for it to apply.
  • Promos can have expiration dates.
  • Some promos only apply in specific areas.
  • You can see the details of your promotions in the “Wallet” section of your app menu.

Authorization holds

You may see a pending charge on your payment account for the full fare. Learn more about authorization holds.

Was your code a business voucher?

Vouchers work differently than promo codes. See this article to learn more.

Still having trouble? Fill out the form below and we’ll look into it: