Notes on Inquiries

Phone support for Rider is unavailable. If you have any inquiries, please contact Uber support from the relevant help page of your inquiry.

Support Hours : weekdays / Saturdays, Sundays and Holidays 09:00 ~ 18:30

※We have received a large number of inquiries, and there is a delay in replying from the support center. Before inquiring, please read this page.

NOTE:

  • It may take some time to respond to your inquiry.
  • For any inquiries related to Uber, please contact Uber support from the help page. Please do not contact taxi/hire partner companies directly.
  • If you have any questions on your trip, please contact Uber support within 30 days after completing your trip.

Please contact Uber support from the linked page below depending on your inquiry.

  • Getting started
  • From pickup to dropoff
  • Uber Products and Services
  • Fare review
  • Lost item
  • Feedback about the driver or vehicle
  • I had a safety issue
  • Can’t sign in or request a trip
  • Account settings
  • Payment methods
  • Promos and partnerships
  • Duplicate or unknown charges
  • Gift cards and vouchers