My driver refused my destination

If your driver refused your destination, let us know what happened below.

It is a good practice to contact your driver if you’re planning to travel a long distance. Many drivers need to make the return trip home after reaching your destination, so it’s helpful to let your driver know it’ll be a long trip right after they accept your request.

Note: On some trip request types, riders may be asked to walk a short way during the pickup and/or drop-off process.

If you believe you were incorrectly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip, select Review my cancellation fee and we’ll look into it.