How much luggage can I carry?
You can travel with two medium-sized (70x30x45cm) suitcases weighing up to a maximum of 20kg each. These cases will be stored in the hold of the bus.
You can also take a small piece of luggage (45x35x20cm) on-board with you provided that it fits under the seat.
Additional luggage can be purchased by contacting National Express directly.
I have lost my luggage
If you have lost or left an item behind, contact the National Express Lost Property Team directly using this form.
Do I need to reserve a seat?
No seats are assigned on National Express tickets and can be chosen by the passengers when boarding on a first come-first serve basis.
Can I travel with my pet?
Guide dogs travel for free on all services. All other animals are unfortunately not permitted on National Express services.
Can I travel with my bike?
Only folded bicycles can be taken provided they are stored in a case. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage.