Service Animal Self-ID

Uber is committed to safety and responsible experiences for our communities. Transparent, upfront disclosures about service animals help improve the experience between riders and drivers.

Uber’s Self-ID feature allows riders to notify drivers in-app when a service animal may be present during a trip. Riders can choose when to disclose to the driver that they are traveling with a service animal:

• No disclosure: Drivers won’t see any service animal indication in the rider’s profile.
• Disclosure at pickup: Drivers will be notified upon arrival at the pickup location.

For more information, visit our Service animal user guide and Service Animal and Assistive Device Policy.

To access the eligibility form, go to Account > Settings > Accessibility in your app profile settings.

To report a service animal denial, please fill out the report a service animal issue form.