If you didn't request this ride at all, it's possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it's a good idea to check with friends and family who may have access to your Uber account or the payment method.
If you requested a ride but your driver didn't show up, it may be that another rider accidentally took the ride.
To prevent a similar issue in the future, you can turn on 'Verify Your Ride' in the app to receive a 4-digit PIN that helps your driver confirm you're in the right car. You can find more details and instructions at the link below.
If you've followed the recommendations above but still feel you were charged for a ride someone else may have taken, please provide the ride details below and we'll be happy to assist you:
Please be aware that each report is reviewed to ensure the claims are valid.
Have questions about our refund policy?
Visit our policy page for more information: https://www.uber.com/refundpolicy