We're here to help

Someone else took this trip

If someone else took the trip you requested but you were charged for the trip, you can let us know on this page.

Before contacting us, it's a good idea to check with friends or family members who have access to your Uber account or payment method.

If you believe you were incorrectly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip select "Review my cancellation fee" and we'll look in to it.
Sign in to get help