The vehicle had fewer seats than I requested

When requesting a ride, you can swipe through available vehicle options and tap one to see how many riders it can hold. This is recommended before confirming your request.

Occasionally, a driver may arrive in a vehicle that is smaller or less equipped than what you were expecting. For example, if you requested an UberXL and a vehicle arrives that only seats four riders, it is not qualified for an UberXL ride.

This may be the result of a vehicle classification error. If you feel that your driver’s vehicle did not match what you were expecting, let us know in the form below. If you need a cancellation fee reviewed, see this article.