There are a substantial number of FAQs that Turo can answer directly through their Help Center. However, listed below are some commonly asked questions and answers. Please keep in mind that in most cases reaching out to Turo Support directly will be necessary.

Modifying an existing trip/reservation

To modify an existing trip or reservation, you can typically make changes through the Turo app, such as adjusting the dates or modifying your reservation details. However, not all changes can be made directly by users and there may be restrictions depending on the timing of your request and the specific circumstances.

For assistance with making modifications to your trip, you’ll need to contact Turo support. You can reach out to them directly by going to their Help Center for more detailed guidance and to ensure your request is processed appropriately.

Roadside assistance

If you require roadside assistance during your trip, Turo provides support through their partnered services. Depending on the situation, you may be able to access help for issues like flat tires, lockouts, or breakdowns.

To get assistance, you’ll need to contact Turo directly through their Help Center for further instructions and to ensure that the appropriate services are dispatched to your location and the host is notified appropriately.

Vehicle has a mechanical issue and/or needs maintenance

If you encounter a mechanical issue with the vehicle or need maintenance during your trip, it’s important to address the situation promptly. Depending on the nature of the issue, Turo may offer support or guidance on how to handle the situation.

For assistance, you’ll need to contact Turo directly through their Help Center so they can help assess the problem and advise you on the next steps to take.

I can’t get in contact with the host

If you’re unable to get in touch with your host, it’s important to try reaching out through the Turo platform to ensure your message is delivered. If you’ve already done this and still haven’t received a response, you’ll need to contact Turo support for assistance by going to their Help Center.

Turo will help mediate the situation and ensure that you can proceed with your reservation or resolve any issues you’re facing. At this time, Uber cannot assist in connecting renters with hosts.

Pickups and dropoffs

If you choose the delivery option during the booking process, the host will deliver the vehicle to your location. If you did not select vehicle delivery, you will be responsible for picking up the vehicle from the host at the pickup location listed in the confirmation details or your reservations page on the Turo app.

To find if your reservation is for delivery or pickup, please navigate to the reservation in the Turo app. If you have questions about the pickup or delivery availability based on your location, please contact Turo directly.

Necessary documents for Turo rentals

To rent a car, you typically need the following documents:

• A valid driver’s license issued in your name
  
• A credit card in your name for payment and the security deposit
  
• In some cases you may need to provide additional documentation, such as proof of address

We recommend checking with Turo directly for any additional documents you may need once your booking is completed. For more information, please visit the Turo Help Center.

I want to sign up to be a host with Turo

To sign up as a Host on Turo, you’ll need to create an account on their platform and follow the steps to list your vehicle(s). You’ll be guided through the process of providing details about your car, uploading photos, and setting your pricing and availability.

For more information on becoming a Host and the requirements involved, you’ll need to visit the Turo website or contact Turo support directly for assistance. Uber will be unable to assist you with this specific inquiry.