Courier Loss or Damage Policy

CLAIMS PROCESS

If items within your Package are lost or damaged as a direct result of your use of Uber Connect, you may make a claim in accordance with the Connect Terms and this Policy (a “Claim”).

To make a Claim, you can contact Uber Support through the form below and will need to provide Uber with:

1. A detailed written description of the damaged or lost items.
2. A detailed written description of the nature of the damage to the items (if applicable).
3. A detailed written description of your understanding of how the damage or loss occurred.
4. A photograph, or other proof, of the damaged items (including how this arose through use of the Uber Connect product).
5. Evidence of the value of the Items.

We know prompt support is important to you, and we will endeavor to acknowledge receipt of your Claim within 2 business days of you submitting it.

Once we receive your Claim, we will consider your Claim, including, where relevant, by contacting the relevant delivery partner. We will generally aim to respond to your Claim within 14 days of receipt of your Claim to notify you of the outcome of your claim or to request further information if we consider that this is reasonably required to determine the outcome of your Claim.

LIMIT ON CLAIMS

Where items have been lost or damaged as a result of any fraudulent, unlawful or negligent act or omission by delivery partner, Uber may issue you an appeasement amount equal to the replacement value of the items, up to a maximum total value of NT$5,000.

If you use the Connect Delivery Services to send food or beverages or other items not otherwise prohibited by these Connect Terms, you assume full responsibility for such items after delivery, including any damage due to temperature sensitivity and/or tampering. You further assume full responsibility for chilling any perishables immediately upon delivery to help maintain the safety and quality of those items.

INTERACTION WITH CONNECT TERMS

The Policy does not change the rights or obligations you have under the Connect Terms and to the extent there is any inconsistency between this Policy and the Connect Terms, the Connect Terms will prevail.

Any undefined capitalized terms in this Policy have the meanings ascribed to them in the Connect Terms.