Verify your identity FAQ

Why Uber asks for ID verification?

At Uber, safety is a top priority. Verifying your identity helps us confirm you are who you say you are, keeps our users safe, and prevents unauthorized account access.

How Uber verifies your identity?

Depending on local regulations and technical feasibility, we may verify your identity through:

- ID verification:

Confirming that the ID is valid, unaltered, and not associated with another account.

- Selfie verification:

Using facial recognition to compare your photo with others on file to prevent unauthorized use.

- ID and selfie verification:

Verifying that photos are real and comparing your selfie to your ID to ensure it’s the same person.

- Secondary selfie verification:

Requiring a second selfie at vehicle delivery or pickup to ensure the authorized person is present.

Note:

Some verification methods may not be available in certain markets due to local regulations.

What happens if my identity isn’t verified?

If we can’t verify your identity, you may be unable to use certain Uber products or services. In some countries, you may need to use a credit or debit card instead of an anonymous payment method.

Does Uber require age verification for restricted delivery?

Yes, deliveries of alcohol require age verification at delivery and may require age verification before checkout.

Does Uber use third parties to verify my identity?

Yes, in some cases, trusted vendors may verify your identity. They are contractually prohibited from using your information for any purpose other than verification and must keep it secure.

Does Uber share my personal information with driver partners, delivery partners, or other third parties?

We share your first name and pickup/drop-off location with the driver partner or delivery partner. We may also confirm that you have completed an account or identity verification process. We may disclose account information to US law enforcement where required by legal process. For more information, please see Uber’s Privacy Notice.

Do driver partners and delivery partners verify their identity?

Yes, all driver partners and delivery partners must submit identity verification documents and periodically take selfies to confirm their identity.

How long is my data retained and how is it kept secure?

Uber is committed to keeping your personal data safe and secure by encrypting documents, preventing use for unrelated purposes, and retaining data only as long as necessary, in accordance with applicable law and our Privacy Notice.

What if I have a problem verifying my identity?

If you have any issues verifying your identity or believe our systems have made a mistake, please contact Uber Support.