We're here to help

Verify your identity FAQ

WHY DOES UBER REQUIRE THAT I VERIFY MY IDENTITY?
At Uber, safety is a top priority. We require that users of certain products submit documents or other information confirming their identity, and we verify that those match the identity reported by those users. We do this to help keep our users safe, and to help prevent others from using your account.

HOW DOES UBER USE MY DOCUMENTS AND INFORMATION?
In some cases, we transfer the documents and information that you submit to a third party, who uses them to verify that you are the person you say you are or that your documents are legitimate. Those third parties are prohibited from sharing or disclosing your documents and information, and they are not allowed to retain your documents or information for longer than necessary to complete the verification process or to conduct routine auditing of their software and processes. In other cases, Uber may perform this processing.

In countries in Latin America, the United States, and South Africa where Uber allows riders to take a photo of their identification card, Uber will check that no other account is associated with that document. To help ensure we are able to do this, Uber retains data in encrypted form, including first and last name, ID type and number, date of birth, and ID expiration date, for the life of your account if allowed under applicable law and in a manner consistent with our Privacy Notice. In most markets where this type of verification is available, Uber relies on third parties to help complete the check.

We may confirm with your driver or delivery person that you have submitted verification information. With the appropriate legal process and in accordance with our policies, Uber may provide documents, information, or selfies to authorized authorities.

WHAT HAPPENS IF I DON'T SUBMIT DOCUMENTS VERIFYING MY IDENTITY?
If you don't submit documents verifying your identity, you may alternatively verify your identity by adding a credit or debit card to your account. Once added, you may pay for your rides or deliveries with cash. Your credit or debit card will not be charged, unless your switch to that payment method.

If you don't use either method to verify your identity, you may be unable to use certain Uber features.

DOES UBER REQUIRE THAT DRIVERS AND DELIVERY PEOPLE VERIFY THEIR IDENTITY?
Yes, all drivers and delivery people submit identity verification documents before they can use the Uber platform. They must also submit new documents if their verification documents expire.

HOW ARE MY DOCUMENTS AND INFORMATION KEPT SECURE?
Uber is committed to keeping your personal data safe and secure. This includes encrypting the documents you submit to verify your identity, preventing use of them for unrelated purposes, and retaining them for only as long as necessary for the purposes for which we collected them.

WHAT SHOULD I DO IF I HAVE A PROBLEM VERIFYING MY IDENTITY?
If you have a problem verifying your identity or if you think our systems have made a mistake, please feel free to contact Uber Support.

WHY DOES UBER PROVIDE THE OPTION FOR RIDERS TO TAKE SELFIES IN SOME LOCATIONS?
In certain locations, Uber allows riders to take a selfie of themselves to help verify their identity. As discussed above, Uber takes steps to ensure these photos are kept secure, and they are never shared with your driver. We also delete these photos after a set period of time (for example, 30 days in locations in the Middle East and Africa, and 365 days in Latin America).