At Uber, safety is a top priority. Verifying your identity helps us confirm you are who you say you are, keeps our users safe, and prevents unauthorized account access.
Depending on local regulations and technical feasibility, we may verify your identity through:
Confirming that the ID is valid, unaltered, and not associated with another account.
Using facial recognition to compare your photo with others on file to prevent unauthorized use.
Verifying that photos are real and comparing your selfie to your ID to ensure it’s the same person.
Requiring a second selfie at vehicle delivery or pickup to ensure the authorized person is present.
Some verification methods may not be available in certain markets due to local regulations.
If we can’t verify your identity, you may be unable to use certain Uber products or services. In some countries, you may need to use a credit or debit card instead of an anonymous payment method.
Yes, deliveries of alcohol require age verification at delivery and may require age verification before checkout.
Yes, in some cases, trusted vendors may verify your identity. They are contractually prohibited from using your information for any purpose other than verification and must keep it secure.
We share your first name and pickup/drop-off location with the driver partner or delivery partner. We may also confirm that you have completed an account or identity verification process. We may disclose account information to US law enforcement where required by legal process. For more information, please see Uber’s Privacy Notice.
Yes, all driver partners and delivery partners must submit identity verification documents and periodically take selfies to confirm their identity.
Uber is committed to keeping your personal data safe and secure by encrypting documents, preventing use for unrelated purposes, and retaining data only as long as necessary, in accordance with applicable law and our Privacy Notice.
If you have any issues verifying your identity or believe our systems have made a mistake, please contact Uber Support.