Why are prices higher than normal?

Dynamic pricing takes effect when a lot of people in the same area are requesting rides at the same time. This means that rides will be more expensive. Adjusting the price attracts more drivers to an area so everyone can get a ride.

In-app messaging noting higher than normal pricing will help you know when dynamic pricing is in effect.

You can wait a few minutes while more drivers get on the road, or you can pay a little extra to get a car right when you need it.

If you believe you paid more for a trip than you should have:

  1. Select the trip in your app.
  2. Tap “I would like a refund > “I had a different issue with my charge.”