Why was my payment declined?

If you see any of the error messages below in your app, you won’t be able to request a ride until you update your payment method:

  • “Request Failed: Card Declined”
  • “Your payment method is invalid. Please update your billing settings”
  • “There was an error processing your request”

Update or add a new payment method in the Payment section of the app menu if your payment method was declined for one of the reasons below:

  • Card number entered is incorrect
  • Credit or debit card has expired
  • Insufficient funds in the account

You may need to contact your bank in the following situations:

  • You’re traveling abroad and haven’t authorized international transactions
  • The bank rejected the charge based on fraud
  • You’ve exceeded the withdrawal limit on your account
  • You’ve reported your card as lost or stolen

If none of the solutions or issues apply, share details below: