A Guide to Uber

• General Issues

  • I had a JUMP trip issue
  • Uber VIP
  • What is an Event or Venue Surcharge?
  • UberPool temporarily unavailable

• Requesting a ride

  • How to request a ride
  • Get a price estimate for your trip
  • When and where is Uber available in my city?
  • Requesting more than one vehicle
  • Scheduling a ride in advance
  • Accepting a trip price
  • Requesting a specific driver
  • Requesting long trips
  • Riding with pets
  • Selecting a vehicle option for your ride
  • How do ETAs work?
  • Changing your pickup location
  • Contact a driver
  • Cancelling an Uber ride
  • Sharing your location
  • Calendar Shortcuts Update
  • I got a text saying someone ordered me a ride with Uber. What does this mean?
  • Request a ride with Apple Watch
  • Requesting rides for friends
  • What is Comfort?
  • What's a Non-Stop Shared Ride?
  • Hourly FAQ
  • Walking with Pool

• Taking a ride

  • Am I charged for cancelling an Uber ride?
  • Selecting a ride profile
  • Splitting a fare with a friend
  • Select a payment method for a ride
  • Do riders pay tolls or surcharges?
  • What are suggested pickup locations?
  • How to identify a driver and vehicle
  • Wait time fees
  • Sharing ETA and trip status
  • Sharing your pickup location
  • Tolls, Surcharges, and Fees

• After my ride

  • Rating a driver
  • Why are prices higher than normal?
  • How are fares calculated?
  • How to tip a driver
  • Getting a trip receipt
  • Does Uber have recurring charges?
  • Cleaning fees
  • Am I charged for cancelling?
  • Contacting drivers or co-riders after a trip
  • Vehicle Damage
  • Booking Fee