Account and Payment Options

• I can't sign in or request a ride

  • I can't request a ride
  • I forgot my password
  • My password reset link isn't working
  • I can't sign in to my account
  • I have an outstanding payment
  • Why was my payment declined?
  • 2-Step Verification
  • Troubleshooting tips for 2-Step Verification

• Changing my account settings

  • Updating account settings
  • I can't update my mobile or email
  • How is my rating determined?
  • I would like to know my rating
  • My personal invite code
  • I'm not receiving receipts or emails
  • Adding Saved Places on iOS
  • Email, SMS, and push notification management
  • How do I set up an Uber business profile?
  • Using Family Profiles
  • Delete my Uber account
  • I am unable to delete my Uber account
  • How do I edit my Uber business profile?
  • Change rider profile picture

• Payment options

  • Updating a payment method on your account
  • Paying with cash
  • I have another payment question
  • Paying with Google Pay

• Using promos and credits

  • Using Uber promotions and credits
  • Where can I view my credits?
  • Earning free rides
  • Extending expired promotions

• I have an unknown charge

  • Why is there a pending charge on my payment account?
  • Why was my receipt updated?
  • I have a duplicate charge
  • I think my account has been hacked
  • My account has an unrecognized charge