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Trip Issues and Refunds
Account and Payment Options
A Guide to Uber
How do I track the points I earned?
Earning Points: Benefit Details
What is an earnings window?
Uber Cash: Benefit Details
How do I know if I've earned points for a trip?
My upgraded trip was canceled. Why didn't I receive another upgraded trip?
My upgraded car was not as nice as expected
Eats Earning Points: Benefit Details
Complimentary Ride Upgrades: Benefit Details
Will I receive points on a trip that gets a complimentary upgrade?
Price Protection on a Route: Benefit Details
How do I set up price protection?
I have price protection set up. Why wasn't a ride priced appropriately?
How do I update my price protected route?
Flexible Cancellations: Benefit Details
How long does the cancellation fee take to be refunded?
Highly Rated Drivers: Benefit Details
Three Free Deliveries: Benefit Details
What is the difference between level points and rewards points?
Priority Pickups at Airports: Benefit Details
I received an error while setting up price protection.
Priority Support: Benefit Details
Premium Support: Benefit Details
How are points earned?