We're here to help

Riders
How can we help?

Benefits

How do I track the points I earned?
Earning Points: Benefit Details
What is an earnings period?
How do I know if I've earned points for a trip?
My upgraded trip was canceled. Why didn't I receive another upgraded trip?
Eats Earning Points: Benefit Details
Complimentary Ride Upgrades: Benefit Details
Will I receive points on a trip that gets a complimentary upgrade?
How do I set up favorite route boost?
I have favorite route boost set up. Why didn't I receive 5x reward points?
How do I update my favorite route?
Flexible Cancellations: Benefit Details
How long does the cancellation fee take to be refunded?
Highly Rated Drivers: Benefit Details
Three Free Deliveries: Benefit Details
What is the difference between level points and reward points?
Priority Pickups at Airports: Benefit Details
Priority Support: Benefit Details
Premium Support: Benefit Details
What are chosen rewards?
How are points earned?
What is favorite route boost?