Trip Issues and Refunds

• General Issues

  • Delayed support response time due to COVID-19
  • Review my cancellation fee
  • I was involved in an accident
  • I want to report a service animal issue
  • Critical Safety Response Line
  • What is the "DC Digital Dispatch Fee"?
  • Tolls
  • Contact the Maryland Public Service Commission

• Review my fare or fees

  • My driver took a poor route
  • My pickup or dropoff location was wrong
  • The route had heavy traffic
  • I paid a toll or parking fee for my driver
  • Someone else took this trip
  • My driver made an unrequested stop
  • My promo code didn't work
  • I was charged a cleaning fee
  • I had an UberPool fare issue
  • I had a different issue with my charge
  • I was charged more than once for this trip
  • Long Pickup Premiums
  • My fare doesn't reflect the upfront price I was shown
  • I was charged a vehicle damage fee
  • My Ride Pass didn't apply to this trip

• I lost an item

  • Contact driver about a lost item
  • I couldn't reach my driver about a lost item
  • Returned lost items
  • Lost item return fee

• My driver was unprofessional

  • I had an issue with my pickup
  • My driver didn't match the profile in my app
  • My driver was rude
  • My driver drove dangerously
  • My driver refused my destination
  • My driver made an unplanned stop
  • I have different feedback about my driver
  • Can my driver ask for a tip?
  • I was discriminated against by my driver
  • My driver's behavior made me feel unsafe

• My vehicle wasn't what I expected

  • My driver's vehicle was in poor condition
  • My driver's vehicle was different
  • My driver's vehicle had fewer seats than I requested
  • My driver's license plate was different

• I had a different issue

  • Switch the payment method for a past trip
  • How do I get a copy of this trip's receipt?
  • How do I change the rating for a driver?
  • Why was my trip receipt updated?
  • I had an issue with my UberPool co-rider
  • My driver had an animal in their vehicle
  • How do I edit my tip?