Trip Issues and Refunds

• General Issues

  • Review my cancellation fee
  • I was involved in an accident

• Review my fare or fees

  • My driver took a poor route
  • My pickup or drop-off location was wrong
  • The route had heavy traffic
  • Someone else took this trip
  • I paid a toll or parking fee for my driver
  • My driver made an unrequested stop
  • My promo code didn't work
  • I was charged a cleaning fee
  • I had an uberPOOL fare issue
  • I had a different issue with my charge
  • Dispute my cancellation fee

• I lost an item

  • Contact driver about a lost item
  • I couldn't reach my driver about a lost item

• My driver was unprofessional

  • I had an issue with my pickup
  • My driver didn't match the profile in my app
  • My driver was rude
  • My driver drove dangerously
  • My driver's behavior made me feel unsafe
  • My driver refused my trip
  • My driver made an unplanned stop
  • I had a different issue with my driver

• My vehicle wasn't what I expected

  • My driver's vehicle was in poor condition
  • My driver's vehicle was different
  • My driver's vehicle had fewer seats than I requested
  • My driver's license plate was different

• I had a different issue

  • I used the wrong payment method or profile
  • How do I get a copy of this trip's receipt?
  • How do I change the rating for a driver?
  • My trip receipt was updated
  • I had an issue with my uberPOOL co-rider