Cancel my order

You can cancel the order through the Uber Eats App.

The cancellation fee will be charged with the delivery status.

How to Cancel an Order

Cancel button displayed

1. Tap the “Help” button on the “Delivery Status” screen
2. Tap the “Cancel Order” button
3. A screen to reconfirm the cancellation will be displayed
4. After reconfirmation, tap “Cancel Order”

Cancel button is not displayed

1. Tap the “Help” button on the “Delivery Status” screen
2. Select “More help” and tap “Ongoing order”
3. Please contact our Support Center through the “Chat with us” below on the “Cancel my Order” help page.

Note：

• To cancel your order because of an incorrect delivery address, contact your delivery partner directly in the Uber Eats app.
• If you used the promo code on a canceled order, the promo code will be automatically returned to your account.
• If the promo code is not reflected in your account after one week, please contact the support.

How to check the promo code returned to the account

1. Tap the “Account” in the lower right corner of the app
2. Tap the “Coupons & Promotions”

If you’re using the PayPay mini-App, please refer to the help page below.