Due to the impact of COVID-19, support responses may be delayed. The safety and well-being of everyone using the Uber platform is our top priority, and our Support teams are working to help everyone who needs it. Click here for more details.
Our goal is to fulfill every order. If you never received your order but were charged for it, please contact us using the form below.
We'll review what happened and make any necessary adjustments. NOTE: If a delivery partner made a reasonable effort to contact you after arriving at your delivery address, you may not be eligible for a refund.