Our goal is to fulfill every order. If you never received your order but were charged for it, chat with us so that we can make it right and get you back to ordering. Please make sure to contact us within 48 hours in order for us to provide the best possible support experience. After this timeframe, we may be unable to provide a refund or other resolution. If you'd like to write in, let us know here. We'll review what happened and make any necessary adjustments. NOTE: If a delivery person made a reasonable effort to contact you after arriving at your delivery address, you may not be eligible for a refund. NOTE: If you placed an order with Cornershop, you can contact their support team directly by visiting their website.